Metavoz Analytics
Resumen operativo consolidado — Mayo 2026
Llamadas totales
12,847
Contactadas
8,234
Tasa contacto
64.1%
TMO
4:32
Nivel de servicio
82.3%
Agentes activos
24
Rendimiento por Campana
| Campana | Tipo | Llamadas | Contacto % |
|---|---|---|---|
| Cobranza Q2 2026 | Dialer | 4,521 | 68.2% |
| Seguimiento Mayo | Preview | 2,890 | 72.1% |
| Ventas Primavera | Manual | 1,456 | 58.4% |
| Soporte Entrante | Inbound | 3,980 | 91.2% |
Canales Digitales
| Canal | Mensajes | Conversaciones | T. Resp |
|---|---|---|---|
| 2,229 | 156 | 4.2 min | |
| SMS | 3,456 | - | - |
| 1,890 | - | - | |
| Metabot | 245 | 89 | 0.8 min |
Tendencia Diaria (ultimos 7 dias)
| Fecha | Llamadas | Contactadas | % Contacto | TMO | Agentes |
|---|---|---|---|---|---|
| 2026-05-09 | 1,892 | 1,245 | 65.8% | 4:18 | 24 |
| 2026-05-08 | 2,013 | 1,298 | 64.5% | 4:25 | 23 |
| 2026-05-07 | 1,856 | 1,178 | 63.5% | 4:42 | 22 |
| 2026-05-06 | 1,945 | 1,267 | 65.1% | 4:28 | 24 |
| 2026-05-05 | 1,789 | 1,134 | 63.4% | 4:51 | 21 |
| 2026-05-04 | 1,234 | 789 | 63.9% | 4:35 | 18 |
| 2026-05-03 | 1,118 | 723 | 64.7% | 4:22 | 16 |